Frequently Asked Questions

I would like to invest to your web design, does it include hosting and Domain names as well?

Unless specified through ads or campaigns, hosting and domain names are separate investments. These are renewable annually.

Sorry, we can not refund domain names when you purchase from us. This is ICANN policy and is out of our control.

 

I already have a hosting service from another provider, can I still acquire your web design pack?

Yes. We will just need access to your wordpress account so that we easily design your website.

Will you install SSL security to my website?

SSL is automatically provisioned to your domain name when you purchase a hosting service with us. Free SSL is not valid if your hosting service is from a different provider.

How long does it take for my website to go live?

Time frame depends on the complexity of the work. Based on experience, this may take about a week or two. Note that availability of your content, images, or logo that we will use for your website also play a vital role in speeding up the work. Of course we can not start the work if you have not provided the contents yet to us.

Can I only buy domain names from your agency?

Yes you can. Just navigate to cubDomains and follow the guide as prompted.

Do you offer a backup service?

Yes but, we only backup on a daily basis. Keep in mind that our backup only overwrites the previous backups. This means we no longer have copies of files from two days ago and beyond. It is strongly advised that you keep a separate backup of files just to be safe.

Do you offer a backup service?

Yes but, we only backup on a daily basis. Keep in mind that our backup only overwrites the previous backups. This means we no longer have copies of files from two days ago and beyond. It is strongly advised that you keep a separate backup of files just to be safe.

Do you accept bank deposit?

Yes we do. we have different payment options from credit card to fund transfers or bank deposits. Oh! Did we mention about our Buy Now Pay Later scheme?

Do you accept a payment scheme?

Yes, We know how challenging it is to start a business so we thought it would be better to offer a Go Live Pay Later Scheme. This means we can start working on your project while we defer your payments. Cool isn’t it? We’ll tell you more about it soon.

If I changed my mind, can I get my money back?

Yes. We usually offer a 30 day money back guarantee but this is for hosting service only. However if you purchase the service through credit card, we need to charge you a 10% of the total amount paid to cover payment gateway fees.

Sorry we do not have a money back guarantee for domain names due to strict rules with ICANN.

For our web designs, we may not charge you if we still have not started the work on your designs. However, if our team has already started the work on your project, we will need to charge for the hours we already spent on your project.

If I find a cheaper web design service, will you match or beat that cost so I can decide to acquire your service?

Sorry we do not offer that scheme as we are not a retail store. We are very proud of the value of service that we give and will be giving to our clients. Our brand is personal for us and we do not intend to sacrifice the quality of our work just to beat other provider. Our goal is to support our local business and do not intend to compete with any other providers. You are free to choose any service providers that you see fit to your needs.

We always strive to improve our service so we can have the best journey in setting up the online presence of your brand.